Kun Shan University Institutional Repository:Item 987654321/3466
English  |  正體中文  |  简体中文  |  全文笔数/总笔数 : 25349/25944 (98%)
造访人次 : 5892786      在线人数 : 451
RC Version 7.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜寻范围 查询小技巧:
  • 您可在西文检索词汇前后加上"双引号",以获取较精准的检索结果
  • 若欲以作者姓名搜寻,建议至进阶搜寻限定作者字段,可获得较完整数据
  • 进阶搜寻


    jsp.display-item.identifier=請使用永久網址來引用或連結此文件: http://ir.lib.ksu.edu.tw/handle/987654321/3466


    题名: Evaluating the Balanced Scorecard with Data Envelopment Analysis to Measure Management Efficiency of Hotels in Taiwan and Vietnam
    作者: ChangSu-Chao
    HeMing-Fang
    WangYaw-Bin
    关键词: Hotel
    BSC
    DEA
    Benchmarking
    Effectiveness
    Performance
    日期: 2005-11
    上传时间: 2009-08-14 23:54:36 (UTC+8)
    摘要: The purpose of this study is to develop a useful framework to evaluate the interrelation-ships among four output perspectives of the balanced scorecard using DEA to measure per-formance efficiency, including efficient frontiers, benchmarking partners, and inefficient slacks. A 32-item survey questionnaire was developed to conduct a survey using 44 hotels in Taiwan and 44 in Vietnam as the sample of this study.Through a series of questionnaire surveys, the results of this study indicated that the comprehensive model is valuable and that there are significant relationships among the four perspectives of the balanced scorecard, i.e. financial, customer, internal business process and learning and growth perspectives’. Furthermore, the results of applying DEA into the bal-anced scorecards to measure performance efficiency of hotels in Taiwan and Vietnam showed the efficiency frontiers and benchmarking partners which can tell the ideal input volume and the slack of every hotel. The information could be very helpful for hotel managers to identify competitive positions and improvement goals.
    显示于类别:[教務處] 出版品

    文件中的档案:

    档案 描述 大小格式浏览次数
    09-利用資料包絡法評估以平衡計分卡為基礎之經營績效:以台灣與越南觀光旅館為例.pdf554KbAdobe PDF3533检视/开启


    在KSUIR中所有的数据项都受到原著作权保护.


    本網站之所有圖文內容授權為崑山科技大學圖書資訊館所有,請勿任意轉載或擷取使用。
    ©Kun Shan University Library and Information Center
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回馈