Recently, due to the social service to the "customer-oriented" type, and because of the financial difficulties of the government, the public's social status to the national army plummeted, resulting in a negative perception of the inefficiency of the people; the current era changes, the national army and the time The attitude of the service has gradually changed, and the various civil agencies have gradually changed. This has led to the emergence of a customer-oriented concept in the external window of the national service, and the revision of the service items required by the people has been revised one by one according to the satisfaction of the customers. The assessment of the "Government Service Quality Award" implemented by the National Development Council to enhance the effectiveness of the service quality of the National Army.The main purpose of this study to target the county and city reserve headquarters of the reserve headquarters in the southern region, and to investigate the importance of service quality and satisfaction of the research based on the literature and the online questionnaire model. In addition, PZB's five gaps and expectation confirmation theory, random questionnaires were issued to collect questionnaires, and effective questionnaires were collected. The results of this study showed that gender is in the degree of importance - tangible facet, satisfaction level - reactive facet, satisfaction level - care There are significant differences in the fascia. Age is significantly different from the degree of importance-tangible facet, degree of emphasis-reliability facet, degree of emphasis-reactive facet, satisfaction-guaranteed facet, satisfaction-care-care facet. There are significant differences in the satisfaction level-reliability facet, satisfaction level-reactive facet and past experience facets. There are significant differences in the level of satisfaction-reactivity between the types of work. The county and city reserve headquarters receiving services are paying attention to the degree-physical facet, the degree of emphasis-reliability facet, the degree of emphasis-reactive facet, the degree of emphasis-guaranteed facet, the degree of satisfaction-guaranteed facet There are significant differences. Satisfaction is moderately to highly relevant to each aspect of the service quality gap. Through the analysis and discussion of this research, the county and city reserve headquarters will discuss the service quality of the service desk and reduce the complaints and resentment of the people. It can also be an important reference for the county and city reserve headquarters to improve the service quality of the national army in the future. in accordance with.