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    Please use this identifier to cite or link to this item: http://ir.lib.ksu.edu.tw/handle/987654321/23987

    Title: Understanding the Success of Software-as-a-Service (SaaS) - The Perspective of Post-Adoption Use
    Authors: Yang, Chih-Chang;Chou, Shih-Wei
    Contributor: 新加坡
    Keywords: service quality;trust;post-adoption;SaaS continuance;SaaS exploration
    Date: 2015-07
    Issue Date: 2015-06-24 15:21:24 (UTC+8)
    Abstract: Understanding the antecedents and consequences of trust in an online and on-demand outsourcing context is important. This study explores the effects of service quality on trust, which in turn affects a client firm’s post-adoption use in SaaS. A research model was developed based on the
    dedication-constraint framework of social exchange theory to measure service quality, trust, and SaaS post-adoption as multiple dimensions. We empirically examined the model by collecting data from 246 firms (key informants) that have adopted SaaS. Results show that while all three dimensions of service quality (client orientation quality, client response quality, environment quality) positively affect trust in service quality, client orientation and environment quality have positively influence on trust in provider. Both types of trust positively influence post-adoption intention. Finally, we discuss the theoretical and practical implications.
    Relation: PACIS 2015 Proceedings
    Pacific Asia Conference on Information Systems
    Appears in Collections:[測試區] 阿順仔

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