This study aims to propose and test a OCBs (organizational citizenship behaviors) model of insurance employees. Multilevel modeling was used to investigate how LMX, supervisor-subordinate personal guanxi and perceived organization justice directly influenced and interacted together to influence subordinates’ OCBO and OCBI. Participants
completed a survey with scales assessing LMX, supervisor-subordinate personal guanxi, perceived organization justice (POJ), and OCBs. Using hierarchical liner modeling (HLM), the hypotheses were partly confirmed. Furthermore, the paper founds that the relationship between LMX and OCBs was affected by procedural justice and the relationship between supervisor-subordinate personal guanxi and OCBs was affected by interactional justice. Then the article discusses implications for research and practice.
Problems and Perspectives in Management, 9(3), 40-51